Last updated: 16 May 2026

Need help with Aura? You're in the right place.

Contact

The fastest way to reach a human: [email protected]

We reply within 24 hours, usually faster. Aura is operated by Daniel Morais, an independent developer based in the Netherlands.

Common questions

Subscription, billing, or refunds

Subscriptions are managed by Apple, not by us. We never see your payment details.

• Manage or cancel: iOS Settings → [your name] → Subscriptions → Aura
• Refunds: Apple handles all refunds. Request one at reportaproblem.apple.com.
• Free trial: the 3-day trial is granted once per Apple ID. If you cancel before it ends, you won't be charged.

My free trial / Pro status isn't showing up

Force-quit the app and reopen it. Pro status syncs from the App Store on app launch. If it still doesn't show:

1. Pull-to-refresh on the You tab
2. Tap "Restore Purchases" in Settings → Subscription
3. If still stuck, email us with the date you purchased and we'll look into it

The AI gave me a bad reply / something inappropriate

Tell us at [email protected] with a screenshot if you can. We use OpenAI's moderation API to filter unsafe content, but it's not perfect. Feedback helps us tune it.